Customer Service

Shipping 

Shipping inside the United States and Canada is available online, for other special requests please contact the store at (415) 581-3605 or (415) 581-3606.

All orders are shipped via either UPS Ground or USPS.

Please allow 7-10 business days for ground delivery.

We do not ship orders on Saturday, Sunday, or major holidays. 

 

Shipping Rates within the continental US:

Merchandise Total          Shipping & Handling Charge
Up to $12.00                               $5.00
$12.01 - $25.00                          $7.00
$25.01 - $50.00                          $9.00
$50.01 - $75.00                          $15.00
$75.01 - $150.00                        $20.00
$150.01 - $250.00                      $25.00
$250.01 - $500.00                      $35.00
$500.01 - $750.00                      $45.00
$750.01 and up                          $75.00

 

 

Return Policy

All full price purchases accompanied by a receipt can be returned within 30 days of purchase.  Credit card purchases will be credited to the same card used on the transaction, cash sales for less than $20 can be refunded by cash, transactions over $20 and check transactions will be refunded by check ( a 2-3 week turn around) issued by mail.  

Purchases of sale price items are final and are not returnable.

Without a receipt a store credit will be issued for the item at the current retail price.

After 30 days any full price merchandise in salable condition can be returned for a store credit.